Before you contact an owner
Disclaimer
Effective 23 October 2026 · Version 2026-10-23-secure
DIRECT cannot guarantee availability, an owner's response, a viewing, acceptance of your application, or a tenancy.
Owner-supplied listings
Owners supply property details, rent, dates and descriptions. These can change, and a home may have been taken before you speak to the owner. Account registration and a phone number do not establish ownership of the property, authority to let it, or verification by DIRECT. Sample listings are illustrative and cannot accept payments.
Secure app reservation fee
For Locked / Coming Soon listings, Secure charges 5% of monthly rent for DIRECT app expenses, not for the owner. It is not the landlord’s rental deposit or rent. Verified payment closes the app listing to further payments; the tenancy still needs to be agreed with the landlord. Checkout is held for one buyer pending payment. Ask support to review interrupted payments, cancellations or refunds; the app does not automatically issue refunds. Statutory rights remain.
Check the property and landlord
Before entering a rental agreement or paying a rental deposit, arrange an appropriate viewing, verify the landlord's identity and authority, and obtain clear written rental terms. A contact payment through DIRECT is separate from any rent or deposit agreed with the landlord. DIRECT is not a party to that rental agreement and does not hold or guarantee those rental payments.
If the original property is already taken
After speaking with the landlord, report the unavailable property from your paid contacts. Both the landlord and authorised DIRECT support must confirm before four replacement contacts become available. This means five distinct owners total for the original payment, without an extra connection fee for those four replacements. Replacement contacts do not restart this allowance. The full process and conditions are in the terms and conditions.
Notifications and payments
Contact access depends on verified payment or an approved replacement credit. WhatsApp and network services can fail or be delayed. “Submitted to Meta” means the request was accepted for sending, not that the owner received or read it. The in-app inbox remains the record of a contact request. A credit-funded enquiry is a new contact request, not a new payment to that landlord.
AI and human support
The AI assistant provides app guidance and can make mistakes. It cannot confirm individual payments, guarantee property availability or authorise refunds. Ask for a human to queue your saved conversation for support, or email wealthyrockspecial@gmail.com. WhatsApp support is awaiting a support number.
Your legal rights remain
This disclaimer describes the service's practical limits. It does not remove rights or remedies under applicable law, excuse misleading conduct, or exclude liability that cannot legally be excluded. The replacement-contact policy does not replace mandatory consumer protections.